Sutton Group - Masters Realty Inc.,
Katharine McClelland

Katharine McClelland

Cell: 613-561-7000
Office: 613-384-5500
Fax: 613.384.6800

Dec. 10, 2016

Having experienced a rather emotional and frustrating series of events, I fired the first agent that I had hired to help me buy a home. I had hoped that it would be a happy experience but it turned to be not. To my elation, I met and hired Kim to take the helm of my quest and never have I ever experienced a more professional and kind, honest agent. She made the purchase of my home an enjoyable experience and I gained a good friend at the end of the day.

Thank you!
Brian M.

Nov 4, 2016

Dear Kim,

I am so happy to have had you for my agent. Thank-you for making the listing of my home as painless as possible and for walking me through every step! I so appreciated your professionlaism, expertise and advice along the way.

You are an awesome person and an amazing realtor.

Thanks so much!

"Kim, It was a pleasure dealing with you. I feel like we made a friend. We respect and appreciate the way you handled the situation and the things you did for us.” 


"... we respect the position you were in and appreciate how you handled the situation. I do believe that you being the only agent involved was the only way possible to achieve the deal we did. At this point it seems like all parties are happy and satisfied. That is quite an accomplishment! As you said, it doesn't always turn out that way."

Kim's slant: This was, by far, one of the most challenging deals that I have managed to negotiate and, by being the only agent involved, made it that much more challenging.  
May 2016

July 2016

When I think back on my interactions with Kim I think "she really made that feel easy!" Kim was quick to understand my requirements and unfailingly steered the preparation and sale of the property to a very satisfying conclusion. Kim’s advice and calm negotiations ensured the timely sale of the property.
Kim was efficient and proactive in running everything smoothly. She was excellent at behind-the-scenes communications and advice and she was also very skilled on the front line of real estate, with her expert networking and negotiating skills.
Kim is fast in her actions and responses. My lasting impression of Kim will be that whenever an issue arose she would say "just leave that with me." She said this whether the issue was a small or big one, and she came through with a suitable solution or suggestion, every single time. I highly recommend Kim!
May 2016
Hi Kim,
I can't thank you enough for the awesome work you did for me even while on your vacation. I would not hesitate for a single moment to recommend you to anyone.  You are a true professional and when i am in need of expertise you'll be the person i call.
Thanks again,
My husband and I were first time home buyers and were in need of a starter home for us and our young daughter. We met with Kim and immediately connected with her. She was friendly and not pushy like other real estate agents that we had met with. Kim walked us through every part of the process and made sure we understood everything. She was always prompt with her replies and was able to meet with us at a moment's notice. When hiccups arose she reassured us that she would take care of it, and followed through with her commitments. I would highly recommend Kim.
Stephanie & Cameron
March 2016
We sold my father’s home in Kingston, while we were living in Montreal. I can’t say enough about how helpful Kim was, as both a real estate agent and a certified senior advisor. She made a difficult time of transition go so much more smoothly than expected. Her attitude was consistently positive, her advice and feedback were welcome and useful, and she was amazingly responsive. I have no hesitation in recommending Kim as a professional, knowledgeable and experienced agent.
Eileen & Maureen
Kim did such a wonderful job dealing with my real estate sale. I had to sell a property in Kingston while living in Quebec. Kim did so much more than I expected. She handled every issue that came up with professionalism and in a timely manner (immediately). Any questions or concerns I had were answered promptly. Kim even found and arranged storage for some excess items and arranged for movers to go and move the items to storage. Kim also found a motel for my brother and helped him when he went to Kingston to identify items for storage. Her knowledge of resources in the area is amazing.
Kim’s exceptional help and attention to details beyond what is normally required to sell a property made this sale happen quickly and smoothly. I would strongly recommend Kim to anyone interested in buying or selling property.
Vikki M.
Dear Kim

This is in appreciation for your dedication in selling our house and the purchase of a new home in Kingston.  You went beyond our expectations in the on-line presentation of our listing, keeping in touch while away on vacation, and picking Judy up and taking her to showings after her surgery when she wasn't able to drive and I wasn't available.  Also meeting with me at my work to get documents signed to meet deadlines was very helpful.

Thank you so much for your kindness, generosity and friendly meetings. To find someone in your position to do what you did for us would be almost impossible.

We will pass on our experience with you to anyone we know who might require real estate services.

Judy missed your chats and we invite you to stop by any time.

Ivan & Judy

Syd and I cannot thank you enough for all of your patience and help in finding our home.
We were very lucky to have your support during a stressful time.
Melissa and Syd

Dear Kim,

We would like to thank you for working with us over this past year helping us to sell and find a new house.

Early on, though you were not our agent, we appreciate that you took the time to show us properties - both in town and out.  You made the house hunting experience enjoyable and there was never any pressure to ‘sign us up’ as clients. It just happened naturally.
We are very pleased with our decision  to ask you to be our real estate agent.

Looking at a house for the first time can be a daunting and overwhelming experience -  but your ability to highlight upgrades and positive features, and point out work that needed to be done and trouble spots - was extremely helpful.  You also kept us on track, ensuring we stayed true to our house-buying plans. More than once you pointed out what a house was lacking or a yard that would require too much work for our liking.

Supplying us with a  'stager',  for an hour was beneficial in that we were able to show our house in the best light possible.  
The staging no doubt helped us get 99.6% of our asking price !
Although our house sold in record time, buying our current house, in reality was a year long process. Your professionalism, expertise, time, patience, ability to act on short notice, was very much appreciated.

We would highly recommend your services to anyone interested in selling or buying property.  You provided us with that "wow" factor  -  an experience all your new clients will  come to appreciate.

Thank you and all the best,
Jon and Sue.

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